This Delivery and Refund Policy were last updated on 05.01.2023

Please read this Delivery and Refund Policy carefully before making any purchase or exchange at Site.

1. Definitions

• • Account:

An account created on this Website that allows a User to access the Services and features offered on the Site.

• • Product(s); (Skin(s)):

This is the digital items, goods, and/or Services displayed, listed, and/or offered by the Seller for sale through or on the Website.

• • Service(s):

These are all functions available on the Website and provided to You.

• • Seller:

An entrepreneur who sells Services and/or Products, including digital Content, to Users via this Website. The Seller may also purchase digital items from other Sellers on the Site.

• • Site (“Website”, “We”, “Us” or “Our”):

The Website located at https://team-skin.net

• • User (“Your”, “Yours”):

Any person who uses the Site to buy or sell Services and/or Products, or who has registered an account on the Site.

2. Delivery

Upon successful purchase of the Product(s) on the Site User will receive purchased Product(s) on his Account used during the registration process on the Site. Product(s) will be delivered directly by the Seller in the controlled environment so that We will have full visibility and possibility to check that Product (s) indeed were added to the User Account.

We start processing Your purchase after payment confirmation. Payment confirmation usually takes a few seconds, but may take longer depending on Your payment method.

We will not be held accountable for delays that are beyond Our reasonable control. If delivery is delayed due to such circumstances, We will inform you as soon as possible and will take steps to minimise the impact of the delay.

3. Return

Skins are virtual (digital) objects. Due to their specific nature, they are not covered by the consumer’s right of return. All skin transactions are final and cannot be canceled.

To avoid any misunderstandings or problems, You should only confirm receipt of Your order after You have thoroughly checked that the Product(s) You received match the description in the Product listing and are in good working condition. Once You confirm receipt of Your order, it indicates that You are satisfied with Your purchase and the transaction will be completed, at which point the payment will be released to the Company. Refunds will not be given for completed and finalized orders.

If You haven’t received purсhased Skin(s), or You have received it but not in full, please contact Us by email [email protected]. As soon as We confirm the non-delivery, We will issue a refund. We will send Your refund by the same payment method You used to purchase the Skin(s).

4. Updates to this Delivery and Refund Policy

We may update Our Delivery and Refund Policy from time to time. If We do so, date of the latest update will be highlighted at the top of this page. If any part of the current version of this Delivery and Refund Policy conflicts with any previous version(s), the current version shall prevail. You are advised to check this page every time You use Our Site.

5. Communication, Complaint and Feedback

If there are any questions and/or complaint regarding this Delivery and Refund Policy You may contact Us by email at [email protected].  

We always welcome feedback from Our customer and, whilst We always use all reasonable endeavors to ensure that Your experience as a customer of Ours is a positive one. If You wish to give Us feedback on any aspect of Your dealings with Us, please contact us in a following way: [email protected].

6. Communication from Us

We may from time to time send You important notices by email, regarding We have Your contact details (if, for example, you have an Account). Such notices shall relate to matters including, but not limited to: a) Service (s) and/or Product (s) changes; b) changes to this Delivery and Refund Policy c) changes to Your Account. We will never send You marketing emails of any kind without Your consent. If You do give such consent, You may opt out at any time.

7. Law and Jurisdiction 

This Delivery and Refund Policy, and the relationship between You and Us shall be governed by and construed in accordance with law of England and Wales.

If You are a consumer, any dispute, controversy, proceedings or claim between You and Us relating to this Delivery and Refund Policy, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.